Question 1

Do I need an account to try CX Mate?

Accepted Answer

No. The free tier works instantly. Answer a few questions about your business and get your Customer Experience Brief and journey diagnosis without signing up. You only need an account when you purchase the Full Analysis.

Question 2

Why is it $349 and not $349/month?

Accepted Answer

Because a CX consultant gives you a deliverable, not a subscription. You pay once, you keep it forever, and you re-run it when your business changes. No renewal anxiety, no auto-bill surprises.

Question 3

Can I try it before I pay?

Accepted Answer

Yes. The journey map is completely free. You see your stages, risks, and revenue-at-risk estimate before deciding whether to unlock the full playbook.

Question 4

What do I get for free?

Accepted Answer

Your Customer Experience Brief: the full report showing where customers drop off, the severity of each gap, and your revenue-at-risk estimate. Plus a journey diagnosis with all stages and moments. The full journey map with every moment open, the action playbook, templates, and PDF export are part of the Full Analysis.

Question 5

What if I don't get value from it?

Accepted Answer

CX Mate analyses are designed to surface actionable insight from a single guided conversation. If something in the output feels off, email us. We'll work with you to re-run it with better inputs until it lands.

Question 6

How is this different from a consultant?

Accepted Answer

A consultant takes 4 to 8 weeks and costs $15K to $50K mid-market (per published industry rates). We use the same CCXP-grounded methodology, benchmarked to your vertical, but because it runs on your inputs directly, we skip the interviews and discovery calls. Per Forrester and Bain, the same outcome in 10 minutes for $349.

Question 7

Can I share the output with my team?

Accepted Answer

Yes. Every playbook has a shareable link. You can send it to your CRO, CS lead, or board without giving them an account.

Question 8

What does the Annual Retainer add?

Accepted Answer

The Annual Retainer is for teams that want to track whether their customer experience is improving. Pricing is custom right now. It includes priority support today, with quarterly re-runs and trend comparison, a delta report showing what changed, and progress tracking on playbook actions rolling out next. Start with the $349 Analysis and talk to us when you want to track movement over time.

Question 9

What payment methods do you accept?

Accepted Answer

All major credit and debit cards, plus PayPal. Payments are processed securely through Freemius, our certified payment partner.

See it. Fix it. Track it.

Questions worth answering.

See what your customer experience
actually looks like.

See it. Fix it. Track it.

Questions worth answering.

See what your customer experienceactually looks like.

See what your customer experience
actually looks like.